AI & Automation · 2026-09-30
What's actually running your AI chatbot?
Not a mystery black-box script. Ada runs on Claude, a named, accountable AI model — and it doesn't train on your customers' conversations.
Think your AI chatbot is some mystery black-box script cobbled together in the back end? It's not — here's what's actually running it.
Not a home-grown guess
A properly built AI chat widget isn't a home-grown bit of code guessing at answers. Ada, the version built for leeday.uk clients, runs on Claude — Anthropic's AI model, the same one businesses and developers use directly. It's not a mystery, and it's not some no-name script scraping the internet for a guess.
The privacy fact that actually matters
Here's the bit that actually matters if you're worried about customer data: it's named directly in the privacy policy as a data processor, and it does not train on your conversations. Whatever your customers type into that chat box isn't quietly feeding some model somewhere for the next update. It answers, it helps, it doesn't learn from your customers' private questions and keep it.
The difference
"AI chatbot" gets used as one vague catch-all term, and it hides a real difference between a properly built one running on a named, accountable model, and something thrown together with no idea what's actually happening to the data going through it.
If you didn't know what was actually powering the chatbot on your site — or the one you're thinking about adding — that's worth actually knowing, not just trusting.
Curious what a properly guardrailed AI chatbot would look like for your business? Get in touch on the services page.
Frequently asked questions
What AI model does Ada, leeday.uk's chatbot, actually run on?
Ada runs on Claude, Anthropic's AI model — the same one businesses and developers use directly. It isn't a home-grown or unnamed script.
Does the chatbot train on my customers' conversations?
No. Claude is named directly in the privacy policy as a data processor, and it does not train on conversation data. Whatever a customer types into the chat box isn't feeding a future model update.
Why does it matter which AI model powers a chatbot?
'AI chatbot' gets used as one vague catch-all term. It hides a real difference between a properly built one running on a named, accountable model, and something thrown together with no accountability for what happens to the data going through it.
Topics: AI & Automation, Small Business
By Lee Day · leeday.uk · UK-wide support